My understanding from the website description, it states that by choosing “Via Redo return” we should be getting a full refund. At the time when I proceeded with the return, the store deducted about $15.00 from the total amount I paid. Is not acceptable. I tried reaching out to customer service in the chat and they had me waiting for over an hour. I tried again and no one helped in the chat. Unsatisfied with their service.